Deliveries and returns

We hope that you will be fully satisfied with your product. However, there may be situations where you want to send it back. We will try to process your feedback as quickly as possible.

To ensure a quick turnaround in the processing of your application, we distinguish 2 types of returns. Also, we invite you to follow the procedure for your case when returning your product.

1. right to withdraw legal:

Our policy is to ensure that you are satisfied whenever you order on our website if you have changed your mind or you are not satisfied with your product, send it back to us within seven (7) days you grants the legal withdrawal period accompanied by the delivery note. Please note that we only accept returns of products have not been damaged or deteriorated and whether they are in original condition (packaging, warranty, accessories and manuals intact).

We will refund the amount of the purchased product (port fees associated with the return of your product remains your responsibility) directly on the Credit card. Flow used to place the order.

We will refund this amount within a maximum period of 15 days following the return, after that our services inspected the product returned and verified that it meets the conditions described above.

Return procedure:

Please contact us by this form to inform us of your return request.
Your file will then be registered to receive faster treatment.

Any return made without prior contact with our Customer Service is likely to be treated with a higher delay.

Preferably use a method of sending and secure delivery . Contact us to get the return address.

You are responsible for the product returned to its good reception by our services.

2. warranty - produced defective:

We do our utmost to ensure that your product is delivered to you in the best conditions. If a product was delivered incomplete, damaged or defective, or was simply different from the one you ordered, we will replace it free of charge or refund the value of the product if it is no longer in stock. 

Please note that this replacement or refund can intervene only if the product is returned to us within the timeframe set by the consumer Code. 

In these circumstances, we support the shipping costs to return the product by sending a Colissimo pre-filled and prepaid waybill which will be sent to your email address. You must then print it, stick it on the package and drop it off at your nearest post office.