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Planète Gateau: 9 rue Jacques Reattu - 13009 MARSEILLE
Tel: 04 96 12 12 05 10 10
Email: [email protected]
Editorial manager: Mr BENSOUSSAN
RCS MARSEILLE : 790 379 994
Hosting providers: OVH -2 rue Kellermann - 59100 Roubaix - France - FRANCE
The registered trademark PLANETE GATEAU belongs to the company KITAY
We collect personal data through information request forms. The information collected is processed electronically in order to inform you and respond to your request.
You are a visitor to the website. You can visit the site without having to identify yourself. We respect the anonymity of our visitors. We do not profile visitors.
Site connection data (log files) are used only for site security (detection of possible intrusions) and to estimate general site traffic (example: the most visited sections).
We use persistent cookies (A cookie is a small block of data sent by a web server and stored on your computer's hard drive).
The cookies we use (if necessary) do not identify you. They just allow us to memorize the characteristics of a user during one of his visits, so that he does not have to enter his details several times.
The deposit of a cookie requires your explicit and unequivocal prior consent: you can accept or refuse the deposit of cookies at any time.
Refusal to install a cookie may result in the inability to access certain services.
You can also configure your computer as follows, to refuse the installation of cookies if you change your mind:
Tool tab (wheel-shaped pictogram at the top right) / internet options. Click on Privacy and choose Block all cookies. Confirm with Ok.
At the top of the browser window, click on the Firefox button, then go to the Options tab. Click on the Privacy tab. Set the Retention Rules to: Use the custom settings for the history. Finally, uncheck it to disable cookies.
Click on the menu pictogram at the top right of the browser (symbolized by a cog). Select Settings. Click Show Advanced Settings. In the "Privacy" section, click on Content Settings. In the "Cookies" section, you can block cookies. Under Chrome Click on the menu pictogram at the top right of the browser (symbolized by three horizontal lines). Select Settings. Click Show Advanced Settings. In the "Privacy" section, click on preferences. In the "Privacy" tab, you can block cookies.
We process your Data in order to provide you with the most seamless and relevant browsing experience possible on the Planète Gateau website, process your orders, manage your customer reviews and collect payments.
We process your Data in order to allow you to navigate on the Planète Gateau website.
The legal basis for this processing is your consent.
We process your Data in order to process your orders.
The sub-purposes of this processing are customer relationship management (CRM), after-sales service management (after-sales service), remote sales service management (VAD), management of marketing/commercial prospecting actions related to the use of the Planète Gateau site, and order payment management.
The execution of the contract between you and us is the legal basis for this processing.
Concerning the management of the product recall, the legal basis for the processing is the legal obligation of Planète Gateau.
With regard to marketing/commercial prospecting actions, the legal basis for the processing operation is, as the case may be, your consent or our legitimate interest.
We process your Data in order to offer you the opportunity to leave opinions on the Planète Gateau website and share them with the customer community.
Your consent or the legitimate interest of Planète Gateau is the legal basis for this processing.
Planète Gateau is not intended for Minors and therefore Planète Gateau does not process data specifically concerning minors. For example, we do not create a marketing profile related to minors.
It is the responsibility of parents and any person exercising parental authority to decide whether their minor child is authorized to use the Planète Gateau site.
Planète Gateau is committed to guaranteeing the privacy of Internet users who visit this website and to ensuring, within the limits of the state of the art, that the personal information transmitted to it is kept confidential.
The recipients of the data are Planète Gateau and its collaborators only.
The main categories of Data collected by Planète Gateau are kept for the following periods.
The data are kept in current archives (i.e. accessible in a current manner by the concerned services of Planète Gateau) for 3 years from the last contact of the prospect.
No intermediate archiving (concerning data that are still of administrative interest to the departments concerned, such as in the event of litigation, and whose storage periods are set by the applicable prescription rules) is carried out for these Data.
In current archives for 5 years from the end of the use of the customer's orders
In intermediate archives for 5 years from the end of the conservation in current archives.
In current archives for 5 years from the end of the commercial relationship.
In accordance with the law "informatique et libertés" of 6 January 1978, you have the right to access and rectify information concerning you. If you wish to exercise this right and obtain information about yourself, please send a letter to Planète Gateau, 9 rue Jacques Reattu - 13009 MARSEILLE, attaching a photocopy of your identity card.
You can also consult your personal data from your customer area, under "My personal data".
In order to answer your request, please provide us with some information (date and context of your last contact with Planète Gateau. Please also provide a telephone number to contact you if we need clarification to process your request quickly.
You may also, for legitimate reasons, object to the processing of your personal data.
If you validate your order immediately, your order will be prepared and dispatched from our warehouses on Monday 30 March 2020
Orders passed before 12:00, Monday to Friday (working days) are shipped on the same day!
Click here for more details on our carriers
The shipping costs shown here do not include the shipping costs offered as explained above AND the weight of the package which may increase these fees for some foreign countries.